MCE Systems and AT&T won the Gold Prize for “Best Digital CX or Transformation” at the 2025 U.S. Customer Experience Awards (USCXA). This award recognizes their successful collaboration in transforming AT&T’s mobile device troubleshooting experience through the Device Help app.

The app combines MCE’s diagnostics platform with AT&T’s device knowledgebase to offer proactive device health monitoring, precise fault detection, and guided, targeted solutions. This empowers customers to quickly and independently resolve device issues, reducing support calls and improving operational efficiency.

Research shows that nearly two-thirds of customers prefer to troubleshoot issues themselves, and the Device Help app meets this demand by providing a user-friendly digital journey tailored to customer needs. The solution has enhanced customer satisfaction while driving better outcomes for AT&T’s support operations.

This accolade highlights MCE’s and AT&T’s shared dedication to advancing digital customer experiences and operational excellence within the telecommunications industry.

The US Customer Experience Awards ™ is proudly hosted by Awards International ™, the world’s premier awards event organization and the Dream Team behind 12 prestigious awards programs across the world. With offices in the USA, UK, United Arab Emirates, and Serbia, the company hosts flagship events in locations including Istanbul, London, Amsterdam, Dubai and LIVE online around the world.

MCE Systems and Vodafone UK won two gold awards for“Best CX Innovation” and “Best Applied Technology” – at CXA 23.

The awards recognize the success of Vodafone’s omnichannel customer trade-in program, which uses MCE’s AI-based remote device grading technology to improve the experience for both customers and frontline staff by allowing them to accurately determine device trade-in values in under three minutes through the MyVodafone app.

The program delivered a substantial increase in trade-in volumes and customer satisfaction ratings. It also encouraged customers to adopt a ‘digital-first’ approach, with 91% opting to start the trade-in process through the app and subsequently completing it either in-store or at home.

MCE and Vodafone joined other 2023 winners including HSBC, Legal & General, and Talkmobile.

The UK Customer Experience Awards™, presented by Awards International, celebrates the inspiring efforts of customer experience professionals, providing a distinctive platform for industry recognition of their outstanding achievements.

The awards aim to offer winners the acknowledgment they’ve earned, along with valuable learning and networking opportunities, all within a framework of safety, equity, and transparency.

MCE Systems was named the winner of a Gold Stevie_® Award in the Best Mobile Operations Management Solution category, as part of The 20th Annual International Business Awards^® (IBA).

MCE received the award for its dDLM platform, which was recognized for its ability to boost efficiency, profitability, and customer satisfaction for mobile network operators (MNOs).

MCE Systems joins other Stevie^® award winners, including Amazon and IBM (US), TELUS (CA), Turkcell (TR), and Rakuten (JP), which were celebrated across different categories.

“MCE Systems’ dDLM platform revolutionizes Device Lifecycle Management, reduces friction and improves customer satisfaction for mobile operators. The dDLM platform shows impressive market performance, global reach, and recognition from industry leaders validate its impact.”

– Stevie^® Award judge

Honoring organizations of all types and sizes and the people behind them, the Stevie® Awards recognize outstanding performances in the workplace worldwide. Stevie^® Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations.

MCE Systems and Vodafone UK won Best Customer Experience at the 2023 Digital Transformation Awards.The award recognized MCE’s highly accurate, AI-powered remote grading technology, which boosted Vodafone UK’s trade-ins into the lead position in terms of customer satisfaction.

MCE’s technology enabled Vodafone customers to trade in their devices digitally-first through their MyVodafone App. Vodafone utilized the technology to provide a guaranteed price to subscribers, offering them more control over the transaction and greater transparency when calculating the final trade-in price.

MCE and Vodafone joined other 2023 winners including AstraZeneca, Lloyds Banking Group, Sony Pictures Entertainment, and Virgin Media O2 in partnership with NTT DATA.

“Incorporating MCE into our mobile Proposition Vodafone EVO has allowed us to differentiate our world class Trade In proposition in the UK”.

– Max Taylor, Chief Commercial Officer

Overseen by KPMG, The Digital Transformation Awards is an independent program that recognizes and celebrates the outstanding achievements of businesses, teams, and individuals that have excelled in the process of deploying digital technologies to enhance or modify business processes, customer experiences, or cultural change.

MCE Systems won two gold awards for Best Digital Experience Platform and for Best IT Solutions for Telecommunications at the 2023 Globee IT Awards.

The awards recognized MCE’s dDLM platform, which leverages technology to enhance customer experiences, creating better self-service channels and seamless online and in-store experiences for mobile network operators.

MCE joined other digital pioneers from their own respective fields, including Amazon, Bell, Salesforce, and Verizon.

“MCE’s dedication, innovation, and impactful contributions have set new standards of excellence in telecomunicatons”.

– San Madan, President of Globee Awards

The Globee® Awards celebrate remarkable achievements in global business. Recognizing both organizations and individuals, the awards honor those who have made exceptional contributions to their industries.

MCE Systems was recognized for enhancing digital experiences for Mobile Operators through its key partnerships with TELUS and Freedom Mobile.

TELUS, aiming to incorporate Mobile Klinik, leveraged MCE’s dDLM platform to create seamless omnichannel device support experiences for customers.

Freedom Mobile, the first to implement an integrated omnichannel experience, utilized MCE’s platform for real-time device repair tracking.

The MCE dDLM platform, with its modular approach, helped both companies build digital-first customer journeys, incorporate AI-powered decision-making engines for efficient processes, and adopt back-office management consoles which simplified the customization and deployment of customer journeys.

CIOReview is a digital and print technology magazine reaching out to senior IT management, such as CIOs, CTOs, Executive and Senior VPs, and Directors. It facilitates a cross-industry knowledge platform where executives deliberate on critical market challenges and current technological trends.

MCE was awarded gold status in the Merit Awards Telecoms 2023 Device Category.

The award was in recognition of MCE’s dDLM platform, and its ability to help operators meet the expectation of today’s mobile device consumers to solve their issues, while improving NPS scores and increasing margins.

Other winners in the Merit Awards Telecom category, including Vodafone and BT (EE), are already using the dDLM platform, setting new standards for digital experiences.

The Merit Awards highlight companies that help grow global markets. The awards cover seven categories and are open to organisations across several markets. Judges, including journalists, executives, educators, and others, review each entry.