Insights

June 28, 2023 • Reports • Reports

MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle

In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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August 22, 2022 • Company • News

Device-related service journeys are becoming more and more complex

The modern consumer expects prompt service and timely problem resolution on their terms. Prolonging handset lifecycles exacerbate the need for effective help to ensure a smooth experience with an older device. MCE’...