The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
May 15, 2025 • Technology • AI
The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
Telco customers range from value-seekers to tech enthusiasts to families โ serving them all requires a unified, device-related journey experience, enhanced by AI. When combined, AI and dDLM (Intelligent dDLM) establish t...
Transforming Device Troubleshootingto Better Monetize, Reduce Cost of Service and Retain Customers
May 8, 2025 • Technology • Blog
Transforming Device Troubleshooting to Better Monetize, Reduce Cost of Service and Retain Customers
Device care or troubleshooting is broken, when viewed from the eyes of the customer. When a device issue occurs, NPS already drops by 19 points and a further 36 if it remains unresolved. This impedes the ability to retai...
Building customer trust towardsmore mobile device trade-ins
May 8, 2025 • Technology • Blog
Building customer trust to drive more mobile device trade-ins
Customers are interested in trading their devices in, but are hesitant for a number of reasons โ from lack of awareness about the programs to uncertainty about the value they will receive for their device. Telco solution...