Techstination Interview: Time to recycle those old phones? Tips from MCE.

17/3/2022 • Trade-in/upgrade

Watch Fred Fishkin’s interview with MCE’s President, Dr. Robert Hackl where they discuss the device trade-in opportunity.

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Device care or troubleshooting is broken, when viewed from the eyes of the customer. When a device issue occurs, NPS already drops by 19 points and a further 36 if it remains unresolved. This impedes the ability to retai...

Building customer trust towards more mobile device trade-ins

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Nearly 80 percent of consumers are looking for personalization in their service, requiring digitization of service processes and intelligence. For organizations aiming to deliver personalized experiences, Applied AI offe...

Techstination Interview: Time to recycle those old phones? Tips from MCE.

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