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Agentic AI: Your Telcoโs Always-on Service Concierge in the App
Customers expect more than networks and neat bills. They expect their phone to just work. When it doesnโt, they sometimes blame their mobile operator and many will consider switching because of it. The good news: the app…
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When a customerโs device is sick, a symptom is churn โ hereโs one way to cure it
Mobile operators are fighting for customers in a crowded market โ not just against each other but now against OEMs and big box retailers. A great device experience is one of the few places operators can still differentia…
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Muskโs Smartphone Prediction: the Future of Telco-Customer Relationship via the Device
TLD;DR Elon Muskโs idea of phones as โAI edge nodes,โ mentioned during his latest appearance on the Joe Rogan podcast, grabbed headlines. The headline is dramatic: devices that show pixels and talk like an agent, orchest…
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What iPhone 17 trade-in season teaches us about customer app-to-retail transition
TL;DR Every new iPhone launch reminds mobile operators that trade-ins are high-stakes. During the iPhone 17 launch the Stolen Device Protection (SDP) feature could cause real delays with customers trading in their old de…
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