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Top 5 Mobile Device Issues Consumers Complained About Most in 2025
In 2025, telco customers reported a wide range of device problems that interrupt daily use and fuel frustration. When these kinds of mobile device issues happen, they cause a 19-point NPS drop with customers โ even dropp…
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[Infographic] ‘Are We There Yet?’ The Historical Route of the Mobile Operator App and the Future
It’s been many years in the making, from AT&T’s first app for the iPhone to the trilaterally-developed SoftCard payment option. Now that AI is here, where do we go forward? Click the image below to see th…
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Top 4 Mobile-Themed Stories That Carriers Must Watch Closely in 2026
TLD;DR 2025 saw the accelerated introduction of new network infrastructure, a device-level AI arms race, ramping up of repair rights and a growing trade-in market. All of these are all reshaping the rules for 2026 โ and …
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[Infographic] Three Qualities Agentic AI for Customer Service Must Have
Looking to implement Agentic AI for customer service applications? There are several considerations to ensure success. We give you three qualities that Agentic AI must have to successfully support a mobile operator’…
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