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4 Lessons from Implementing Customer-Facing GenAI for an MNO
The urgency to implement GenAI is increasing. Already 50 percent of telcos indicated that they are actively adopting or assessing GenAI use cases, with customer experience a top priority for AI implementation. In 2024, T…
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The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
Telco customers range from value-seekers to tech enthusiasts to families โ serving them all requires a unified, device-related journey experience, enhanced by AI. When combined, AI and dDLM (Intelligent dDLM) establish t…
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Transforming Device Troubleshooting to Better Monetize, Reduce Cost of Service and Retain Customers
Device care or troubleshooting is broken, when viewed from the eyes of the customer. When a device issue occurs, NPS already drops by 19 points and a further 36 if it remains unresolved. This impedes the ability to retai…
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Building customer trust to drive more mobile device trade-ins
Customers are interested in trading their devices in, but are hesitant for a number of reasons โ from lack of awareness about the programs to uncertainty about the value they will receive for their device. Telco solution…
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