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38 results found • page 3 of 4

• Consumers are ready for true digital-first device lifecycle management – are you?

  ...20 – 30 percent of device-related issues are resolved digitally. When faced with so much time-consuming friction, customers react negatively. They complain (5 to 10 percent), lower their NPS scores...

  https://mce.systems/insights/upcoming-webinar-how-digitizing-dlm-can-slash-costs-boost-nps-scores-and-unlock-vast-trade-in-revenues/

• MCE expands role of Robert Hackl to assume responsibility as CMO

  ...and another wave to lower cost to serve, it’s an incredibly exciting time to be at MCE, especially with our easy-to-implement platform, which drives both NPS and margins,” concludes Hackl...

  https://mce.systems/insights/mce-expands-role-of-robert-hackl-to-assume-responsibility-as-cmo/

• MCE fuels AI chatbot performance with real-time device data and intelligence

  ...trade-in offer with a guaranteed price. In turn, this drives customer loyalty, NPS, and overall satisfaction. Stuart Steinberg, MCE’s Chief Business Development Officer, added: “With the deep and real-time diagnostics,...

  https://mce.systems/insights/mce-fuels-ai-chatbot-performance-with-real-time-device-data-and-intelligence/

• MCE Systems Wins Double Honors at Globee Information Technology Awards

  ...MNOs build fast and seamless omnichannel journeys that transform the customer’s device lifecycle experience. Better journeys lead to more loyalty and higher NPS scores for MNOs. This is the real...

  https://mce.systems/insights/mce-systems-wins-double-honors-at-globee-information-technology-awards/

• About Us

  ...journeys and reduce friction with remote and self-help tools, which drives NPS benefitting customers and operators. We have real, market-tested, and implemented technology We have set a new customer experience...

  https://mce.systems/about/

• MCE signs agreement with Vodafone UK to deploy a Trade-In Platform ahead of iPhone 12 launch

  ...level of customer satisfaction. It supports consistently best pricing for trade-in eligible mobile devices. The integrated approach allows Vodafone UK to drive sales, increase NPS and reduce churn. Eitan Linker,...

  https://mce.systems/insights/mce-signs-agreement-with-vodafone-uk-to-deploy-a-trade-in-platform-ahead-of-iphone-12-launch/

• Digital-First App

  ...of customer experience raising NPS (+10pp) and driving ARPU (up $4.5) while reducing churn (-2pp). Increasing care efficiency With our holistic device diagnostic app, with more than one hundred different...

  https://mce.systems/digital-first-app/

• Device Service & Care

  ...Operator benefits: Increase first call resolution Decrease follow-up calls Reduce escalation to next care tier Lower training costs Improve Care NPS Digital-first support, experience and benefits across channels Retail Gives...

  https://mce.systems/device-service-care/

• Trade-In & Upgrade

  ...deliver higher margins. The second is from the marketing side through self-financing benefits. Digital Mix Commissions Conversion Processing Variance Circular Economy Subsidies Replacement cost Insurance Business management Volume Transactional NPS...

  https://mce.systems/trade-in-upgrade/

• Beyond Robotics Process Automation

  ...retail process automation that saves time, increases revenue and improves NPS, mce has a proven track record of success in the field. Whether it is Mobile Retail automation, Mobile Forward...

  https://mce.systems/insights/beyond-robotics-process-automation/

• MCE Content Transfer Direct – now available

  ...engine and used to power buy back, trade-in, upgrade, recycle and repair processes. Reduce costs, improve NPS and capture your clients with all-digital, automated service for your line of business....

  https://mce.systems/insights/mce-content-transfer-direct-now-available/

• Converting frustration to satisfaction, a mobile care case study

  ...many users start using the app when they are in a bad mood. Nevertheless, the results in the app stores say it all: CSAT and NPS surveys done by mce’s...

  https://mce.systems/insights/converting-frustration-to-satisfaction-a-mobile-care-case-study/