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38 results found • page 2 of 4
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dDLM
...within six to twelve months, while impacting both NPS and margins. Solve your device-related headaches fast & own the relationship The customer’s journey from onboarding, through support and repair, to...
https://mce.systems/digital-device-lifecycle-management/ -
Dr. Robert Hackl joins mce Systems as President and Board Member
...millions of dollars of EBITDA – directly improving their CLV, reducing churn and lifting NPS.” “I have been a leader at wireless operators that directly benefited from MCE technology and...
https://mce.systems/insights/dr-robert-hackl-joins-mce-systems-as-president-and-board-member/ -
MCE’s Appointment of Industry Leaders Solidifies European Growth Strategy
...customers. In particular for Operators, reducing NFF (No Fault Found), improving NPS (Net Promoter Score) and increasing customer revenue potential via new programs.” Eitan Linker, mce CCO, comments: “I am...
https://mce.systems/insights/mces-appointment-of-industry-leaders-solidifies-european-growth-strategy-2/ -
Customer Success Story | Leading Mobile Retailer
...Score (NPS) jumping to a new record. mce’s omni-channel solutions offer the best in class technology for superior customer service. Explore solutions to support your digital transformation and automate your...
https://mce.systems/insights/customer-success-story-leading-mobile-retailer/ -
Understanding Digital Transformation Readiness (DTR) in the world of mobile operators
...zero digital service orientation. They have continuously declining NPS (customer satisfaction score) and increase churn as users flee to more sophisticated operators. There is no question about the necessity of...
https://mce.systems/insights/understanding-digital-transformation-readiness-dtr-in-the-world-of-mobile-operators/ -
Upcoming Webinar – dDLM – an emerging differentiator for Telcos
...the introduction of remote intelligence removes friction from customer journeys to boost NPS, while at the same time delivering the operator incremental revenues and margins fast. Joining our President Robert...
https://mce.systems/insights/upcoming-webinar-ddlm-an-emerging-differentiator-for-telcos/ -
MCE Recognized as #1 Most Promising Technology Solution Provider for the Telecom Industry by CIO Review
...of remote intelligence removes friction from customer journeys to boost NPS while simultaneously delivering the operator incremental revenues and improved margins. MCE was honored to welcome digital innovators Varun Krishnan,...
https://mce.systems/insights/mce-recognized-as-1-most-promising-technology-solution-provider-for-the-telecom-industry-by-cio-review/ -
Making Smartphone Lifecycles as Smart as the Devices
...trade-ins by over 80%), lowered discrepancies from over 30% to 2%, improved NPS, and reduced trade-in times, becoming the UK’s top carrier for trade-ins. It also increased upsells to premium...
https://mce.systems/insights/making-smartphone-lifecycles-as-smart-as-the-devices/ -
Webinar: dDLM an emerging differentiator for telcos -19th Sept 2022
...connected journey that solves the customer and operators needs in real-time. Case studies will show you how the introduction of remote intelligence removes friction from customer journeys to boost NPS,...
https://mce.systems/insights/webinar-ddlm-an-emerging-differntiator-for-telcos/ -
Ensure that your customer receives all the support they need
Activation experiences can shape a customer’s perception of their Operator. Find out how these experiences can become NPS and Up/X-sell enablers by visiting our device life cycle management pages by...
https://mce.systems/insights/ensure-that-your-customer-receives-all-the-support-they-need/ -
Press Release: George Weber-Kramer joins MCE as Head of CSM Canada
...CLV, and higher NPS, this is something MCE excels at.” “Canada is an advanced market with customers and end-users who expect a frictionless and digital-first level of customer service,” says...
https://mce.systems/insights/press-release-george-weber-kramer-joins-mce-as-head-of-csm-canada/ -
MCE is attending CES 2023: 5th – 8th Jan 2023
MCE is committed to mobilizing digital-first device lifecycle experiences to our telco clients and partners, which elevate both NPS and margins while realizing fast paybacks. If you are attending and...
https://mce.systems/insights/mce-is-attending-ces-2023-5th-8th-jan-2023/